Refund policy

Need any help with your Plank+Beam™ order? We're here for you!

Email: customercare@plankandbeam.com

Order Changes

Order change requests must be submitted within 24 hours of placing your order. To initiate a change, please complete the Order Change Request Form.

Changes include but are not limited to: item color, item size, shipping address, etc

Order Cancellations

Order cancellation requests must be submitted within 24 hours of placing your order. To initiate a cancellation, please complete the Order Cancellation Form

Please Note: Orders which are being processed or have been shipped cannot be changed, cancelled or price matched. Changes include but are not limited to: item color, item size, shipping address, etc. Flash sales and any orders that have shipped are not eligible for price matching.

Returns

Returns of new, unused, unassembled, and undamaged items will be accepted within 30 days of delivery receipt. To initiate a return, please complete the Return Request Form.

Returned items must be shipped at the expense of the customer via the same carrier and service by which they were delivered. Original packaging is preferred, but in the event it is no longer available, please ensure items are packaged properly to prevent damage during return transit. 

Once we receive your return and ensure that the items are in good shape, we will issue a refund minus the cost of the return delivery and a 20% restocking fee. If you opt for store credit, the restocking fee will be waived.

*Mattresses are final sale and cannot be returned.

Missing Parts or Order

Please complete the replacement request form on our website.
*Due to increased order volume, we are experiencing delays in processing replacement part orders. We thank you for your understanding and patience.

All claims for missing or damaged parts must be submitted within 30 days of order delivery.

All claims for missing orders confirmed delivered by FedEx, must be reported within 14 days of tracked delivery date.

Best Value

At Plank+Beam, our mission is to offer great quality furniture at an exceptional value. Our products are sold across a variety of platforms, and because of this, prices can fluctuate frequently. When you shop on Plank+Beam, you are purchasing directly from the manufacturer, giving you access to all styles, expert advice, and customer service. While we are unable to price match with other platforms, we monitor pricing continuously and go above and beyond to offer the best value directly on PlankandBeam.com.

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